The Growth Support Podcast

Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.

Started in September 2023, the Growth Support Podcast focuses on practical conversations with practitioners. Every guest is bringing their real-world experience, and at least one actionable thing you can use today. Join as we talk about all things customer, and explore a better career in Support.

Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!

Neal Travis 11/9/23 Neal Travis 11/9/23

Manage Your Tech Stack

Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!

Neal Travis 10/24/23 Neal Travis 10/24/23

Shifts in SaaS Support

How the state of SaaS Support has changed, where it is now, and where it's headed into the future.

Neal Travis 10/23/23 Neal Travis 10/23/23

Support Reports People Will Love

Create a Support Report that people will love to read! They are actionable, and speak the language of the business.

Neal Travis 10/10/23 Neal Travis 10/10/23

Unlocking AI Potential

Best practices and misconceptions around implimenting AI within your teams.

Neal Travis 10/9/23 Neal Travis 10/9/23

Your First Help Center

Get a step-by-step walkthrough on how to build your first Help Center and best practices when maintaining it.

Neal Travis 10/3/23 Neal Travis 10/3/23

Personal Performance

Understanding the why behind performance can go such a long way to creating a healthy and high-performing team!

Neal Travis 9/28/23 Neal Travis 9/28/23

Discovering Leadership

Discover if leadership is right for you, identify leaders within teams, and foster a culture of success.

Neal Travis 9/13/23 Neal Travis 9/13/23

Business Outcomes

Showcase your support function's value to the organization by measuring for business outcomes, not just metrics.