Your First Help Center

Join Marybeth and I, as we walk through how to get started with setting up your first Help Center. All the way from choosing the right tool, organizing content, making Knowledge Management a process, using AI, and more!

Marybeth is the Knowledge Goddess & Chief Executive Owl at KnowledgeOwl. Her "superpowers" include being kind, giving great service, and solving problems. These days she's largely focused on working to actualize KnowledgeOwl's primary goals, as well as providing direction for the company by embodying its mission, vision, and values.

KnowledgeOwl makes one thing: awesome knowledge base software that helps organizations consolidate information and make it easy to find. Since co-founders Marybeth and Pete bought SurveyGizmo and rebranded it as KnowledgeOwl in 2015, the company has been customer-driven (KnowledgeOwl builds features based on customer feedback) and customer-funded (the company is sustained by its own profits, with no outside investors).