The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
Breaking the Mold with Jamey Lutz
Don’t get left behind and avoid the dangers of being the same.
Employee Experience with Stephen Nock
Explore what it really means to create an environment where people thrive.
Remote Culture with Kenji Hayward
Intentionally build a strong and connected team culture in a fully remote world.
Path to Executive with Philippe Mesritz
Learn what it takes to grow in each level from agent to executive
Global Support with Idit Matas
Decide when Global Support is right for you, and how to get started.
Skills & Strategies with Conor Pendergrast
The skills you need to be a more strategic CX leader today!
Customer Centric with Susana de Sousa
What does it really mean to be customer centric, and is it just a buzzword?
Proving Value with Kateryna Ostapenko
Practical, blunt, and empowering advice for support professionals to demonstrate their value to the business
Adapting Support with Brittany Ferguson
Understand how Support works in the startup environment across industries
Community & Mentors with Hilary Dudek
Leverage the Community and Mentors for growth in your career.
Value and Friction with Craig Stoss
Measure CX the right way by continuously reducing friction and adding value in the right places.
Support OKRs with Stacy Justino
Get your team involved and aligned with the company outcomes using Objectives and Key Results.
Support Skill Sets with Thibaut Martin
Develop the key skills that it takes to be in modern-day Support in the best way possible
Internal Quality with Kateryna Shelest
Unlock growth, clarity, and customer confidence with a quality program that works.
Customer Insights with Ilai Szpiezak
Get started with voice of the Customer (VoC) and translate customer insights into business impact.
Scaling People with Reagan Helms
Relying on others and delegating are the first steps to scaling your career.
Being a Cost Center with Brian Levine
Understanding this reality, can help you take the best steps towards real value.
The Value of Support with Nando Steenhuis
A non-Support CEO’s perspective on what Support leaders can do to drive maximum value to the organization.
Planning for 2025 with Conor Pendergrast
How to review, and plan your next year of Support (not just for 2025!)
Intentionally build a strong and connected team culture in a fully remote world.