The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.
Started in September 2023, the Growth Support Podcast focuses on practical conversations with practitioners. Every guest is bringing their real-world experience, and at least one actionable thing you can use today. Join as we talk about all things customer, and explore a better career in Support.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
The Value of Support with Nando Steenhuis
A non-Support CEO’s perspective on what Support leaders can do to drive maximum value to the organization.
Planning for 2025 with Conor Pendergrast
How to review, and plan your next year of Support (not just for 2025!)
Defining Values with Paul Tucker
Define your values as and organization, and build a value-driven culture.
Skills That Transfer with Jared Call
A conversation about developing transferrable skills in Support, and how each experience is vastly different.
Building a Taxonomy with Nick Cannariato
Best practices when building your tagging setup and collecting data in Support.
Starting with AI with Mike Heap
A practical walkthrough of implementing AI within your organization. Best practices, traps to look out for, and more!
Support & Success with Jen Weaver
Explore the differences between Support & Success, how you can build the relationship with both, or develop in a Success direction.
Relationship Building with Steve Tondè
Learn about the importance of building relationships within your organization and teams to become a better business partner.
Creating Community with Lizzie Keiper
Wether it’s product support, or adoption, learn about community building best practices with Lizzie Keiper
Beyond CSAT with Sarah Betts
CSTA isn’t the only Support metric out there. Learn how to measure what is the most impactful for you with Sarah Betts
Ticket Prevention with Rolf Middendorp
Ticket preventions, does not mean deflection. Scale effectively by asking the right questions
Scaling Support with Susana de Sousa
Start building the future with Susana de Sousa, and learn how to begin scaling Support efforts!
Learning to Lead
Alex Plasket shares his experience growing into Support Leadership, his learnings along the way, and where he goes to for support throughout the journey!
Leading People First
Marybeth joins to talk about creating a people first culture, and balancing business needs from her view as a founder.
Incident Management
Kat Gaines, DevOps Advocate at PagerDuty , joins Growth Support to talk through how to set yourself up for success when it managing incidents and outages. (And more!)
Strategy to Action
Andrew Ríos returns to Growth Support to share insights on how to turn your strategy into a reality and make it happen!
KCS Kick-Starter
Learn about Knowledge Centered Service! What to be wary of, misconceptions, best-practices and more about sharing knowledge.
Remote Onboarding
See what it’s like to onboard with Laura in a fully remote, and global company. Get people started off on the right foot, and engaged!
Getting Into Support Ops
Sarah Cullerton joins to talk about her journey in Support Operations, the competencies that can make you successful, and more!