The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
Breaking the Mold with Jamey Lutz
Don’t get left behind and avoid the dangers of being the same.
Employee Experience with Stephen Nock
Explore what it really means to create an environment where people thrive.
Remote Culture with Kenji Hayward
Intentionally build a strong and connected team culture in a fully remote world.
Path to Executive with Philippe Mesritz
Learn what it takes to grow in each level from agent to executive
Global Support with Idit Matas
Decide when Global Support is right for you, and how to get started.
Skills & Strategies with Conor Pendergrast
The skills you need to be a more strategic CX leader today!
Proving Value with Kateryna Ostapenko
Practical, blunt, and empowering advice for support professionals to demonstrate their value to the business
Support Skill Sets with Thibaut Martin
Develop the key skills that it takes to be in modern-day Support in the best way possible
Internal Quality with Kateryna Shelest
Unlock growth, clarity, and customer confidence with a quality program that works.
Customer Insights with Ilai Szpiezak
Get started with voice of the Customer (VoC) and translate customer insights into business impact.
Scaling People with Reagan Helms
Relying on others and delegating are the first steps to scaling your career.
Being a Cost Center with Brian Levine
Understanding this reality, can help you take the best steps towards real value.
The Value of Support with Nando Steenhuis
A non-Support CEO’s perspective on what Support leaders can do to drive maximum value to the organization.
Planning for 2025 with Conor Pendergrast
How to review, and plan your next year of Support (not just for 2025!)
Defining Values with Paul Tucker
Define your values as and organization, and build a value-driven culture.
Skills That Transfer with Jared Call
A conversation about developing transferrable skills in Support, and how each experience is vastly different.
Building a Taxonomy with Nick Cannariato
Best practices when building your tagging setup and collecting data in Support.
Starting with AI with Mike Heap
A practical walkthrough of implementing AI within your organization. Best practices, traps to look out for, and more!
Support & Success with Jen Weaver
Explore the differences between Support & Success, how you can build the relationship with both, or develop in a Success direction.
Intentionally build a strong and connected team culture in a fully remote world.