Skills & Strategies with Conor Pendergrast
With shifts in CX, and the world of today, Support leaders need to become more strategic and connect the dots on their skills, and the organization focuses. Conor Pendergrast a coach and consultant for B2B SaaS CX leaders at customersuccess.cx joins me to talk through what those skills are.
This conversation was a really fun one because we specifically did not prep to that you could have the most authentic take possible on what that looks like. Hope you enjoy the conversation, and here are some links that were referenced:
