blog & REsources
Get tools and resources to accelerate your growth and help you to maximize your success in your Support career!
Having Valuable Live Chats
Have more meaningful Live Chat interactions by creating more valuable messages with these quick tips!
GUESTS Framework
Navigate customer conversations through discovery, understanding, and empathy with the GUESTS framework for live channels.
Building Policies & Exceptions
Create policies that are designed to scale, and empower reps to really help customers with empathy
Time-Spent Methodology
Maximize your Support effectiveness and tasks with the Time-Spent Methodology for Support Operations