blog & REsources

Get tools and resources to accelerate your growth and help you to maximize your success in your Support career!

Neal Travis 7/4/24 Neal Travis 7/4/24

GUESTS Framework

Navigate customer conversations through discovery, understanding, and empathy with the GUESTS framework for live channels.

Neal Travis 6/26/24 Neal Travis 6/26/24

Create policies that are designed to scale, and empower reps to really help customers with empathy

Neal Travis 6/26/24 Neal Travis 6/26/24

Maximize your Support effectiveness and tasks with the Time-Spent Methodology for Support Operations