The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
Global Support with Idit Matas
Decide when Global Support is right for you, and how to get started.
Adapting Support with Brittany Ferguson
Understand how Support works in the startup environment across industries
Value and Friction with Craig Stoss
Measure CX the right way by continuously reducing friction and adding value in the right places.
Internal Quality with Kateryna Shelest
Unlock growth, clarity, and customer confidence with a quality program that works.
Building a Taxonomy with Nick Cannariato
Best practices when building your tagging setup and collecting data in Support.
Ticket Prevention with Rolf Middendorp
Ticket preventions, does not mean deflection. Scale effectively by asking the right questions
Scaling Support with Susana de Sousa
Start building the future with Susana de Sousa, and learn how to begin scaling Support efforts!
Incident Management with Kat Gaines
Kat Gaines, DevOps Advocate at PagerDuty , joins Growth Support to talk through how to set yourself up for success when it managing incidents and outages. (And more!)
Getting Into Support Ops with Sarah Cullerton
Sarah Cullerton joins to talk about her journey in Support Operations, the competencies that can make you successful, and more!
Manage Your Tech Stack with Matt Beran
Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!
Intentionally build a strong and connected team culture in a fully remote world.