Scaling Support with Susana de Sousa

Support Operations
Written By Neal Travis

Susana de Sousa, a Customer Experience Consultant that partners with early-stage tech startups to design scalable CX strategies, shares her experience scaling support at early Airbnb and Loom.

She shared some amazing insights into the experiences, and thought process behind it!

We talked through topics such as:

  • The importance of introducing CX early

  • The hectic life of 'Everything Customer'

  • Starting your team

  • Thinking in terms of the future, not for now

  • The importance of 1:many interactions and scaling yourself

And much more!

Neal Travis
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