The Growth Support Podcast

Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.

Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!

Featured

Remote Culture with Kenji Hayward

Intentionally build a strong and connected team culture in a fully remote world.

Adapting Support with Brittany Ferguson

Understand how Support works in the startup environment across industries

Neal Travis 2/13/25 Neal Travis 2/13/25

Value and Friction with Craig Stoss

Measure CX the right way by continuously reducing friction and adding value in the right places.

Neal Travis 10/24/24 Neal Travis 10/24/24

Planning for 2025 with Conor Pendergrast

How to review, and plan your next year of Support (not just for 2025!)

Neal Travis 4/25/24 Neal Travis 4/25/24

Beyond CSAT with Sarah Betts

CSTA isn’t the only Support metric out there. Learn how to measure what is the most impactful for you with Sarah Betts

Neal Travis 4/16/24 Neal Travis 4/16/24

Ticket Prevention with Rolf Middendorp

Ticket preventions, does not mean deflection. Scale effectively by asking the right questions

Neal Travis 4/12/24 Neal Travis 4/12/24

Scaling Support with Susana de Sousa

Start building the future with Susana de Sousa, and learn how to begin scaling Support efforts!

Neal Travis 1/31/24 Neal Travis 1/31/24

Incident Management with Kat Gaines

Kat Gaines, DevOps Advocate at PagerDuty , joins Growth Support to talk through how to set yourself up for success when it managing incidents and outages. (And more!)

Neal Travis 11/9/23 Neal Travis 11/9/23

Manage Your Tech Stack with Matt Beran

Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!