The Growth Support Podcast

Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.

Started in September 2023, the Growth Support Podcast focuses on practical conversations with practitioners. Every guest is bringing their real-world experience, and at least one actionable thing you can use today. Join as we talk about all things customer, and explore a better career in Support.

Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!

Neal Travis 10/24/24 Neal Travis 10/24/24

Planning for 2025 with Conor Pendergrast

How to review, and plan your next year of Support (not just for 2025!)

Neal Travis 4/25/24 Neal Travis 4/25/24

Beyond CSAT with Sarah Betts

CSTA isn’t the only Support metric out there. Learn how to measure what is the most impactful for you with Sarah Betts

Neal Travis 4/16/24 Neal Travis 4/16/24

Ticket Prevention with Rolf Middendorp

Ticket preventions, does not mean deflection. Scale effectively by asking the right questions

Neal Travis 4/12/24 Neal Travis 4/12/24

Scaling Support with Susana de Sousa

Start building the future with Susana de Sousa, and learn how to begin scaling Support efforts!

Neal Travis 1/31/24 Neal Travis 1/31/24

Incident Management

Kat Gaines, DevOps Advocate at PagerDuty , joins Growth Support to talk through how to set yourself up for success when it managing incidents and outages. (And more!)

Neal Travis 11/9/23 Neal Travis 11/9/23

Manage Your Tech Stack

Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!