Beyond CSAT with Sarah Betts

Metrics & Measures
Written By Neal Travis

Join Sarah Betts, the former Director of Alyce Support at Sendoso, and I as we talk about measuring what matters beyond CSAT.

- Why CSAT does function as an isolated metric?

- What can you do to work towards more leading indicators?

- How can you get your team on board?

Hope you enjoy!

Neal Travis
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