The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
Defining Values with Paul Tucker
Define your values as and organization, and build a value-driven culture.
Skills That Transfer with Jared Call
A conversation about developing transferrable skills in Support, and how each experience is vastly different.
Building a Taxonomy with Nick Cannariato
Best practices when building your tagging setup and collecting data in Support.
Starting with AI with Mike Heap
A practical walkthrough of implementing AI within your organization. Best practices, traps to look out for, and more!
Support & Success with Jen Weaver
Explore the differences between Support & Success, how you can build the relationship with both, or develop in a Success direction.
Relationship Building with Steve Tondè
Learn about the importance of building relationships within your organization and teams to become a better business partner.
Creating Community with Lizzie Keiper
Wether it’s product support, or adoption, learn about community building best practices with Lizzie Keiper
Beyond CSAT with Sarah Betts
CSTA isn’t the only Support metric out there. Learn how to measure what is the most impactful for you with Sarah Betts
Ticket Prevention with Rolf Middendorp
Ticket preventions, does not mean deflection. Scale effectively by asking the right questions
Scaling Support with Susana de Sousa
Start building the future with Susana de Sousa, and learn how to begin scaling Support efforts!
Learning to Lead with Alex Plasket
Alex Plasket shares his experience growing into Support Leadership, his learnings along the way, and where he goes to for support throughout the journey!
Leading People First with Marybeth Alexander
Marybeth joins to talk about creating a people first culture, and balancing business needs from her view as a founder.
Setting the Standard with Sarah Caminiti
What does baseline good support look like in the world of today?
Incident Management with Kat Gaines
Kat Gaines, DevOps Advocate at PagerDuty , joins Growth Support to talk through how to set yourself up for success when it managing incidents and outages. (And more!)
Strategy to Action with Andrew Ríos
Andrew Ríos returns to Growth Support to share insights on how to turn your strategy into a reality and make it happen!
KCS Kick-Starter with Sarah Feldman
Learn about Knowledge Centered Service! What to be wary of, misconceptions, best-practices and more about sharing knowledge.
Remote Onboarding with Laura Bedoya
See what it’s like to onboard with Laura in a fully remote, and global company. Get people started off on the right foot, and engaged!
Getting Into Support Ops with Sarah Cullerton
Sarah Cullerton joins to talk about her journey in Support Operations, the competencies that can make you successful, and more!
Manage Your Tech Stack with Matt Beran
Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!
Shifts in SaaS Support with Maxime Manseau
How the state of SaaS Support has changed, where it is now, and where it's headed into the future.
Intentionally build a strong and connected team culture in a fully remote world.