Personal Performance

Understanding the why behind performance can go such a long way to creating a healthy and high-performing team!

In this conversation, Amiee and I discuss coaching in performance plans and why building trust with your team is essential. Understanding the why behind performance metrics and what the root causes are can go such a long way to creating a healthy and high-performing team!

Amiee is an educator turned service leader who wants to show others a world of endless possibilities and ways to connect to each other and the world in meaningful ways. Wanting to nurture them and allow them to reach their full potential as people, she found all that in customer service leadership and fell in love with the profession. In her decade-plus experience, she has excelled in roles of service leadership at organizations such as Wayfair and Willa.